The Browns Lifetime Guarantee

When you purchase a diamond from Browns we guarantee that the diamond is a natural diamond with characteristics as stated. If the diamond characteristics are not as stated we will accept the return of the jewellery and provide you with a full credit or replace the diamond with a diamond that meets or exceeds the characteristics stated.

This Guarantee is effective during the lifetime of the first owner of the jewellery.

A claim under this Guarantee is subject to the following conditions:

• You must provide us with all the original purchase documents 
• Allow us to inspect the Jewellery and any form of gemological evaluation on which you base your claim
• Allow us to remove the diamond from the jewellery and conduct a gemological examination thereof
• Have the diamond examined by an independent gemological laboratory.

Should you wish to make a claim under this Guarantee you should direct your claim to Browns The Diamond Store. We will respond as soon as possible, but no later than 45 days after we have received the claim.

The Lifetime Guarantee shall become null and void should any other jeweller repair or modify an item purchased from Browns The Diamond Store.

This Guarantee is subject to the conditions stated on the original purchase documents. The Guarantee only covers the lack of conformity of the diamond to the original purchase documents at the time of sale. The Guarantee does not cover damage to the diamond that occurs after the date of sale. The diamond will be examined under no greater than 10x magnification by standard gemological techniques.