Terms and Conditions

Our Promise To You

Since its founding in 1934 Browns The Diamond Store have always provided the highest standards of customer service. We pride ourselves on our integrity and we promise to continue to deliver outstanding service, quality material and the finest craftsmanship. Every Browns diamond must meet our exacting standards and each stone is scrupulously inspected and graded. Only by maintaining such standards can we ensure that the diamond you purchase today will continue to reward you for a lifetime. We stand by this promise and offer a lifetime authenticity guarantee on our diamonds. Browns The Diamond Store subscribe to the Kimberley Process and support Fair Trade. All of the diamonds that we invoice have been purchased from legitimate sources not involved in funding conflict diamonds and in compliance with the United Nations resolutions. We hereby guarantee that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

The Browns Lifetime Authenticity Guarantee

When you purchase a diamond from Browns The Diamond Store we guarantee that the diamond is a natural diamond with the characteristics as laid out in the Diamond Certificate. If the diamond characteristics are not as stated on the Certificate we will accept the return of the jewellery and provide you with a full credit or replace the diamond with a diamond that meets or exceeds the characteristics as stated on the Certificate.

This Guarantee is effective during the lifetime of the first owner of the jewellery.

A claim under this Guarantee is subject to the following conditions:

• You must provide us with the original Diamond Certificate.
• Allow us to inspect the Jewellery and any form of gemological evaluation on which you base your claim.
• Allow us to remove the diamond from the jewellery and conduct a gemological examination thereof.
• Have the diamond examined by an independent gemological laboratory.

Should you wish to make a claim under this Guarantee you should direct your claim to Browns The Diamond Store. We will respond as soon as possible, but no later than 45 days after we have received the claim.

This Guarantee is subject to the conditions stated on the original Diamond Certificate. The Guarantee only covers the lack of conformity of the diamond to the original Diamond Certificate at the time of sale. The Guarantee does not cover damage to the diamond that occurs after the date of sale. The diamond will be examined under no greater than 10x magnification by standard gemological techniques.

The Browns Diamond Investment Program

At Browns The Diamond Store we offer a unique diamond upgrade program which allows you to exchange your diamond for a larger or more valuable stone and only pay the difference.

Diamond upgrade conditions:
Only serialized and certified items of diamond jewellery qualify for an upgrade. The price of the new item must be at least double the price of the original item. Should a gemologist not be available in-store at the time of the requested exchange, the diamond may be required to be sent to a gemologist for testing. Should the original item require work to restore it to its original condition a charge may be incurred. All jewellery which has been exchanged through the Diamond Investment Program is reconditioned and recorded as “Estate” jewellery in our inventory. This description will be printed on the sales invoice at the time of purchase.

Jewellery which was purchased on sale or where discount over and above the standard 35% was given is not eligible. Custom designs and special orders are not eligible for an upgrade either.

The following diamond jewellery is eligible for an upgrade (the jewellery eligible may change without prior notification):

General Terms

Merchandise will be accepted for refund or credit within 14 days of purchase and should be accompanied by the original sales receipt. Returns will be accepted at Browns The Diamond Store, South Africa, (excluding any shipping charges) subject to the item being returned in a saleable condition. Refunds will not be given for special orders, discounted and altered merchandise. Refunds will be provided for cash, cheque and credit card purchases only. The reversal of cash or cheque purchases will be effected by means of an electronic funds transfer into a personal bank account. In the event of a cheque purchase, a bank confirmation of the receipt of funds is required. Reversal of credit card purchases will be effected in store upon presentation of the original credit card.

Gift certificates may be redeemed at any Browns The Diamond Store. The original certificate must be presented and may not be exchanged for cash.

Should a layaway purchase be cancelled the purchaser will forfeit 10% of the purchase price unless funds are transferred to an alternative purchase from Browns The Diamond Store. In the event that no payments are made during a three month period the agreement will be considered terminated and no refunds will be made.

Written quotations are valid for seven days from date of issue.

A 30% deposit is payable upfront on all orders. The date of completion is an estimate and wherever possible any unexpected delays will be communicated. Browns The Diamond Store reserve the right to adjust the costs indicated on the sales order. Deposits are non-refundable.

For repairs only - Any reference made to characteristics or description of goods to be repaired shall be for identification only and are in no way a guarantee of quality or authenticity thereof. The date of completion is an estimate and wherever possible any unexpected delays will be communicated. Browns The Diamond Store reserve the right to adjust the costs indicated on the repair order. Goods not collected within sixty days may be sold to defray costs. Although all reasonable precautions are taken to prevent loss or damage it remains the responsibility of the owner to have the goods insured. Neither the company nor any staff member shall be liable for any loss suffered. Browns The Diamond Store reserve the right to return the item undone should the repair not be viable. Damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the gold.

We offer a complimentary in-store jewellery cleaning service. We recommend you take advantage and have all settings inspected every six months.

Warranties shall be null and void should any other jeweller repair or modify an item purchased from Browns The Diamond Store.

For further enquiries contact: clientservices@brownsjewellers.com